Privacy Policy

At Care Central, we are committed to protecting and respecting your privacy. This privacy notice explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

We are Care Central, a domiciliary care agency providing home care services across London. Our contact details are: Unit 3E Berol House, 25 Ashley Road, London, N17 9LJ, 02082230100, enquiries@care-central.org.uk.

2. What Data We Collect

We may collect, use, and store the following types of personal data:

• Identity Data (e.g., name, date of birth, gender)
• Contact Data (e.g., address, email, phone number
• Health and Care Data (e.g., medical history, care needs)
• Employment Data (e.g., CV, references, qualifications)

3. How We Use Your Data

We use your data for the following purposes:

• To provide and manage domiciliary care services
• To communicate with you about your care
• To comply with our legal obligations
• To assess and improve our services

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

• Contractual necessity (to deliver agreed care services)
• Legal obligation (to comply with regulatory requirements)
• Legitimate interests (for ensuring safe and efficient service delivery)

5. How We Share Your Data

We do not sell your personal data. We may share it with:

• Health and social care professionals (with your consent)
• Regulatory authorities (where required by law)
• IT service providers (for system maintenance and support)

6. International Transfers

We do not transfer your data outside the UK or the EEA unless adequate safeguards are in place.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Data portability
  If you wish to exercise any of these rights, please contact us using the details above.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this notice or to comply with legal, tax, or accounting requirements.

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

10. Changes to This Privacy Notice

We may update this notice from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this privacy notice or how we handle your data, please contact us at:

Data Protection Team, info@care-central.org.uk Telephone No: 02082230100